Introduction
At LobFile, your privacy is paramount. This Privacy Policy explains what information we collect, how we use and store it, and the measures we take to protect your data. LobFile and authorized administrators will never sell or intentionally share your personal data with third parties—except as required by law or as described below.
Data Collection & Storage
To operate and improve our service, we collect and store various types of data, including:
- Error Tracking: Data collected by Sentry.io for error monitoring and debugging.
- User-Provided Information: Your email address, hashed & salted password, timezone, and any other details you provide during registration or use of LobFile.
- Device/Client Information: Operating system, user agent, version numbers, and related data.
- Usage Data: Including your most recent visit, account preferences, and overall interaction patterns.
- Uploaded Files: All file contents and associated metadata exactly as you provided them.
- Network Information: Your public IP address(es) (IPv4 and/or IPv6).
Data Retention
We retain your data according to the following guidelines:
- Account data is removed from our systems upon account deletion or termination. Files are purged from all storage media within 7 days of account deletion.
- Files marked for deletion or deleted by you will be stored in backups for a maximum of one year, unless otherwise required by law.
- Active files remain stored indefinitely as long as your account is active.
- We may also anonymize or aggregate data for analytical purposes without linking it back to your personal information.
Data Sharing & Disclosure
We do not sell your personal data. We may disclose your information only in the following circumstances:
- To trusted third-party service providers (such as Sentry.io) solely for service operation and improvement. These providers are bound by confidentiality obligations and their own privacy policies.
- If required by federal or state law, or in response to a valid legal request from law enforcement or a court of competent jurisdiction.
Security
We implement reasonable technical and organizational measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is completely secure.
Your Rights & Choices
You have the right to:
- Access and review the personal data we hold about you.
- Request corrections to any inaccurate or outdated information.
- Delete your account and the associated data, subject to our data retention policies.
Cookies & Similar Technologies
We use cookies and similar technologies to enhance your user experience, analyze site traffic, and support operational purposes. You can manage your cookie preferences through your browser settings.
Changes to This Privacy Policy
LobFile reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page along with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@lobfile.com.
Last revised: 7:45 PM PST, March 11th, 2025