At LobFile, your privacy is paramount. This Privacy Policy explains what information we collect, how we use and store it, and the measures we take to protect your data. We do not sell or rent your personal data. We only share it as described here (for example, with service providers or when required by law).

"LobFile," "we," "us," or "our" refers to LobFile LLC. By using LobFile, you agree to the practices described in this Privacy Policy.

Data Controller: LobFile LLC (registered in Washington State, USA). For any requests, email support@lobfile.com.

LobFile is intended for users aged 18 and older. If you believe a minor has provided us personal data or if you have knowledge about personal data of a minor existing on LobFile, please contact us so we can delete it.

• Account data: Email address, hashed and salted password, timezone, and profile/setting preferences.
• Uploaded files and metadata: The content you upload and associated metadata (e.g., filename, size, type).
• Usage data: Access times, pages/features used, error logs, your most recent visit, and general interaction patterns.
• Device and network data: Public IP address, user agent, OS and browser details, version numbers.
• Third-party integration data: When third-party applications or services use the LobFile API, we may collect device and network data (such as IP addresses and user agent strings) from end users of those applications as part of normal service operation. These end users may not have a direct relationship with LobFile. Third-party developers who integrate with LobFile are required under our Terms of Service to disclose LobFile's involvement to their end users.
• Diagnostics and error tracking: Information collected by providers such as Sentry for troubleshooting.
• Security and fraud prevention: reCAPTCHA signals and similar anti-abuse data.
• Payment and billing data: Payment processing is handled by Stripe. LobFile does not store raw payment card information. For paid subscribers, LobFile retains subscription records (plan type, billing interval, transaction amounts, and coupon codes) for accounting and service management purposes.

• Provide, operate, and improve LobFile features and performance.
• Host, store, and serve your files at your direction (for example, when you share a link).
• Secure the service, detect and prevent abuse, fraud, or violations of our Terms.
• Diagnose issues and improve reliability via analytics and error tracking.
• Communicate with you about your account, security, and important updates.
• Comply with legal obligations and enforce our Terms.

• Contract (to provide the service you requested).
• Legitimate interests (e.g., security, service improvement, troubleshooting).
• Consent (where required, e.g., certain cookies or marketing communications).
• Legal obligation (where we must keep or share certain data).

We use cookies and similar technologies to keep you signed in, remember preferences, secure the service, and analyze usage. You can control cookies via your browser settings. Disabling some cookies may affect functionality.

• Service providers: We use trusted vendors (e.g., hosting/CDN, storage, analytics/error-tracking like Sentry, and payment processing via Stripe).
• Legal: We may disclose information if required by law, valid legal process, or to protect users, the public, or LobFile's rights. This includes compliance with subpoenas, court orders, and data preservation requests under 18 U.S.C. § 2703(f). LobFile will not notify the account holder of the existence of a legal request unless legally required to do so.
• Your direction: When you share links or otherwise make content accessible, we serve those files as directed.

We may process and store data in multiple countries. Where required, we rely on appropriate safeguards for cross-border transfers (such as Standard Contractual Clauses or equivalent mechanisms).

We implement reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure.

• Active files may remain stored while your account is active, but we do not guarantee permanent storage.
• Server and application logs (including IP addresses and user agent strings) are generally retained for no more than six weeks and are rotated and purged automatically.
• Upon account deletion, your account data - including files, login credentials, email, and database logs pertaining to the account - is made immediately unavailable and deleted from live infrastructure. You can delete your account instantly via lobfile.com/dashboard/delete-account, or by contacting support@lobfile.com.
• Deleted data may persist in encrypted backups for up to one year, after which it is permanently purged, unless the law requires otherwise.
• Legal preservation obligations override the standard retention schedules described in this section. Data subject to a valid legal hold will be retained until that obligation is lifted.
• We may anonymize or aggregate data for analytics without identifying you.

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data.
• Port your data or restrict/oppose certain processing.
• Withdraw consent where processing is based on consent.
• For users in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed above. To exercise these rights, contact support@lobfile.com.
• For California residents, exercise rights under CCPA/CPRA. We do not sell or share personal info for cross-context behavioral ads.
• File a complaint with a supervisory authority where applicable.

To exercise other rights, contact support@lobfile.com.

If you share a file link, recipients may access and reshare it. While we work to keep links secure, absolute confidentiality cannot be guaranteed. You are responsible for what you upload and share.

We may update this Privacy Policy from time to time. We will post updates on this page and include a "Last Revised" date. Your continued use of LobFile after changes take effect means you accept the updated policy.

Questions about this Privacy Policy or our data practices? Email support@lobfile.com.

This Privacy Policy covers how we handle your data. For copyright complaints under the Digital Millennium Copyright Act (DMCA), please see our DMCA Policy and Terms of Service. You may also contact our designated agent:

Note: A DMCA agent cannot assist with content uploaded by LobFile LLC or its employees, and cannot assist with matters predating our agent registration filing.